UK Call Centre Number: All Enquiries 0330 444 4444

On-Hold Marketing

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bespoke on-hold marketing services

Nearly 80% of business calls are placed on hold either via the initial transfer, while you're on the call, or when a call is diverted to the "Hold", after being automatically attended.


4Com Music On-Hold solutions are extremely beneficial for businesses needing their callers to feel connected and to be happy holding. Varying capacities of music are offered depending on your business' needs.


4Com Music On-Hold solutions benefit businesses who want to 'talk' to their callers using the On Hold 'air time' to inform, educate and even entertain.

Listen to these examples by our existing customers.

For more information or if you need help setting up your On-Holding Marketing please call 0330 444 4444

Listen to seperate artists and music styles

Available packages

Package 1 Two on hold messages with your choice of voice and music.

Customer: The Tate Hotel

Message 1:

Thank you for calling The Tate Hotel, situated at the heart of Lake District. Our rooms offer sumptuous views of the UK's most breathtaking scenery so why not relax in our elegant surroundings and make use of some of our many services; Conference facilities, a fully licensed restaurant and grill, spa and sauna, indoor and outdoor pools and friendly attentive staff to make your stay as pleasant as possible. Please do continue to hold as your call is important to us.

Message 2:

Thank your for calling The Tate Hotel. Your call is important to us and we'll be with you shortly. Did you know you can also make reservations & enquiries via our web site, so why not visit us at www.tatehotel.co.uk where our service team will be happy to help. Otherwise, please do continue to hold.

Customer: Parklane Building Maintenance

Message 1:

Welcome to Parklane Building Maintenance - dedicated to service. For a full range of property maintenance work - from carpentry to drain clearing, roofing to floor covering - you can count on Parklane to do the work you need whenever you need it. Our guaranteed call out service is available 24 hours a day, 365 days a years - so whether you have an emergency, or are planning to carry out maintenance work, Parklane gives you the service you need. Please continue to hold and one of our team members will be with you very soon.

Message 2:

You've reached Parklane Building Maintenance - for high quality professional building services. If you have an internet connection why not find out more about our services and company? Just go to www . Parklane maintenance . co. uk. You can find out about our complete range of services as well as reading the most recent news about our company. You'll soon see why so many people rely on us for their maintenance needs. We're sorry you're having to hold, but we will be with you shortly.

Customer: William's Properties

Message 1:

Thank you for calling Williams Properties. The first choice for property services in Devon. Looking to buy or rent? Want to sell or lease your property? Our hassle free service is tailored to meet your needs so you never need to compromise on service. Why not arrange an appointment today to find out just how we can help you. In the meantime, please do hold and we will be with you shortly.

Message 2:

Thank you for holding. Williams Properties have branches throughout Devon so you are never far away from our award winning service. Why not log onto www.williamsproperties.net to find your local branch and to arrange an appointment? Please continue to hold, and we will answer your call very shortly.



Package 2 Two on hold messages with the addition of an Answering Machine message and Auto Attendant message.

Customer: The Tate Hotel

Message 1:

Thank you for calling The Tate Hotel, situated at the heart of Lake District. Our rooms offer sumptuous views of the UK's most breathtaking scenery so why not relax in our elegant surroundings and make use of some of our many services; Conference facilities, a fully licensed restaurant and grill, spa and sauna, indoor and outdoor pools and friendly attentive staff to make your stay as pleasant as possible. Please do continue to hold as your call is important to us.

Message 2:

Thank your for calling The Tate Hotel. Your call is important to us and we'll be with you shortly. Did you know you can also make reservations & enquiries via our web site, so why not visit us at www.tatehotel.co.uk where our service team will be happy to help. Otherwise, please do continue to hold.

Auto Attendant Script:

Thank you for calling The Tate Hotel.

If you know the extension you are calling, please dial now. Otherwise please listen carefully to the following options

  • For reservations & bookings, press 1
  • For customer services, press 2
  • For news & events, press 3

Or please hold to be put through to the operator.

Night Service Script:

Night Service / Out of Hours:

Welcome to The Tate Hotel. Our offices are closed until 9.00am tomorrow morning, please leave your message and we will contact you as soon as possible. Thank you for calling The Tate Hotel.

Customer: Parklane Building Maintenance

Message 1:

Welcome to Parklane Building Maintenance - dedicated to service. For a full range of property maintenance work - from carpentry to drain clearing, roofing to floor covering - you can count on Parklane to do the work you need whenever you need it. Our guaranteed call out service is available 24 hours a day, 365 days a years - so whether you have an emergency, or are planning to carry out maintenance work, Parklane gives you the service you need. Please continue to hold and one of our team members will be with you very soon.

Message 2:

You've reached Parklane Building Maintenance - for high quality professional building services. If you have an internet connection why not find out more about our services and company? Just go to www . Parklane maintenance . co. uk. You can find out about our complete range of services as well as reading the most recent news about our company. You'll soon see why so many people rely on us for their maintenance needs. We're sorry you're having to hold, but we will be with you shortly.

Auto Attendant Script:

Thank you for calling Parklane Building Maintenance.

If you know the extension you are calling, please dial now. Otherwise please listen carefully to the following options:

  • For sales, press 1
  • For all order enquiries, press 2
  • For accounts, press 3

Or please hold to be put through to the operator.

Night Service Script:

Night Service / Out of Hours:

Welcome to Parklane Building Maintenance. Our offices are closed throughout the Christmas holiday and will be open again on the 2 and of January 2016. Until then, from all here at Parklane Building Maintenance, we wish you a very happy Christmas and a great new year.

Customer: William's Properties

Message 1:

Thank you for calling Williams Properties. The first choice for property services in Devon. Looking to buy or rent? Want to sell or lease your property? Our hassle free service is tailored to meet your needs so you never need to compromise on service. Why not arrange an appointment today to find out just how we can help you. In the meantime, please do hold and we will be with you shortly.

Message 2:

Thank you for holding. Williams Properties have branches throughout Devon so you are never far away from our award winning service. Why not log onto www.williamsproperties.net to find your local branch and to arrange an appointment? Please continue to hold, and we will answer your call very shortly.

Auto Attendant Script:

Thank you for calling William's Properties.

If you know the extension you are calling, please dial now. Otherwise please listen carefully to the following options:

  • For enquires, press 1
  • For sales, press 2
  • For leases, press 3

Or please hold to be put through to the operator.

Night Service Script:

Night Service / Out of Hours:

Welcome to William's Properties. Our offices are closed due to severe weather and will be open again on the 15 and of February 2016. Until then, for immediate enquires please call 07764528905 or email enquiries@williamsproperties.co.uk.

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FAQ


Will the message work with all of our lines on our phone system?
Yes! It will broadcast to all callers that are placed on hold. No matter if you have one or one hundred lines. Anytime the hold button is pressed your callers will hear the message.
Do we need to write our own scripts?
Yes, then you can get exactly the message you want on your phone system. You are limited to 500 characters (per prompt) which is approximately 80 words with spaces. This is so the caller is not overwhelmed with information when put on hold.
What happens if I need to change my message or script?
Please note that all scripts are individually recorded for each customer and therefore, any amendments or additions due to an error or change in requirement would be chargeable at our standard rate. For this reason, it is advisable that your message, script and choice of voice and music is fully checked prior to it being submitted.
Can your service work with our automated attendant and voice mail system?
Yes! Depending on how your system is programmed, the message will appear every time the auto attendant places the caller on hold after entering the desired extension. Check with your reseller to see what system you have.
Will on hold work with call waiting?
No. Because "call waiting" works with one line and does not "roll over" to another line. Therefore, it is not possible to broadcast an on hold message, radio or any other audio source with "call waiting".
Does the message start from the beginning every time the caller is put on hold?
No. It plays randomly therefore allowing the caller to hear different areas of the message every time they're asked to hold.
How long is the message?
Our standard message is 1-2 minutes in length. In which we can comfortably accommodate 2 different messages, with music background throughout
We're ready to get going! How do we get started?
Fill in the form by following the simple instructions and you’ll receive your message shortly!